Frequently Asked Questions
CIMB Clicks Services
General
 
1. What is CIMB Clicks?
2. How do I register for this service? What do I need to access this service?
3. Do I need to install any special software for accessing CIMB Clicks over the web?
4. What are the benefits of having CIMB Clicks?
5. What are the transactions that I can perform online via www.cimbclicks.com.sg
6. How can I view my CIMB Malaysia accounts via CIMB Clicks Singapore?
7. Is there a fee for funds transfer to CIMB Malaysia accounts?
8. When can I start using this service?
9. Can I use this service if I don’t have any banking account with CIMB Bank?
10. Are there any charges incurred for using CIMB Clicks?
11. I got an error message indicating that my password is incorrect. What shall I do?
12. What shall I do if I have forgotten my CIMB Clicks ID or password?
13. Who can I call for information or technical support relating to CIMB Clicks?
 
 
1. What is CIMB Clicks?
 

CIMB Clicks is an Internet Banking service that is accessible via the website (www.cimbclicks.com.sg) or via mobile app using iPhone or Android) by customers who possess a CIMB Singapore Current Account, Savings Account or Credit Card. It enables banking transactions to be performed conveniently anytime, anywhere.

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2. How do I register for this service? What do I need to access this service?
 
  • To apply, you may contact CIMB At-Your-Service at +65 6333 7777 to request for a 6 digit Activation Code which will be sent to your registered mobile number within 1 working day.
  • Alternatively, you may visit any of our branches to apply and you will be issued with the Activation Code instantly.
  • You will receive a Welcome SMS informing you that your mobile number has been registered to Clicks. You may then perform your First Time login via www.cimbclicks.com.sg using your 6 digit Activation Code and will be prompted to choose your CIMB Clicks ID and password which you will use for your subsequent logins to CIMB Clicks Internet Banking.

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3. Do I need to install any special software for accessing CIMB Clicks over the web?
 

No, all you need is a compatible web browser such as:

  • Microsoft Internet Explorer version 6 & above
  • Mozilla Firefox version 1.5.0.3 & above
  • Apple Safari version 2.0 & above

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4. What are the benefits of having CIMB Clicks?
 

This free and secure service allows you to enjoy the ease and convenience of:

  • Viewing your account information anytime anywhere.
  • Transferring funds to 3rd party account and paying your bills without having to come to the branch or queuing in line.

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5. What are the transactions that I can perform online via www.cimbclicks.com.sg?
 

Category Some of Available Transactions
Account Enquiry View account details for your Deposits, Loans, Wealth & Credit Cards.
Funds Transfer Transfer funds:
  • To your own and 3rd party accounts in CIMB Singapore and other banks in Singapore
  • To your own accounts in CIMB Malaysia & CIMB Niaga
  • Via PayNow
Scheduled Transaction Schedule a future transactions or setup recurring transactions for:
  • Funds transfer
  • Bill payment
e-Application
  • Current, Savings & Fixed Deposit Account
  • Home Loan Account
  • Credit Protect
Cheque Management
  • Cheque book request
  • Cheque status inquiry
  • Stop Cheque
Clicks Settings Change
  • Clicks Welcome Name
  • Daily Limit
  • Password
  • Transaction Alert (E-Alert Notification)

Link My CIMB
  • Credit Card
  • Malaysia Account
  • CIMB Niaga Account

Update
  • Address
  • Contact Numbers
  • Email Address

Note: For transactions that you can perform via CIMB Clicks Singapore mobile app, please refer to CIMB Clicks on mobile

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6.

How can I view my CIMB Malaysia accounts via CIMB Clicks Singapore?
  You need to link your Malaysia accounts before you can view them on www.cimbclicks.com.sg. You may find the “Link My CIMB Malaysia A/C” option on the left navigation panel of the CIMB Clicks website after login.

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7.

Is there a fee for funds transfer to CIMB Malaysia accounts?
  This real time funds transfer service to a CIMB Malaysia current or savings account is free of charge.

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8. When can I start using this service?
 

Immediately upon successful completion of your First Time Login at www.cimbclicks.com.sg, you may begin to enjoy the convenience of our Internet Banking service.

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9. Can I use this service if I don’t have any banking account with CIMB Bank?
 

You must have at least one Current or Savings account with CIMB Bank before you can apply for access to CIMB Clicks. For more information, please Contact Us.

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10. Are there any charges incurred for using CIMB Clicks?
 

No, this service is offered to our retail banking customers at no charge. However, service charge may apply for certain banking transactions. For more details, please Contact Us.

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11.

I got an error message indicating that my password is incorrect. What shall I do?
  You have a maximum of 3 attempts to enter your password. Please retry by keying in your correct CIMB Clicks ID and password again. After 3 unsuccessful attempts, your Internet Banking access will be suspended to safeguard you against unauthorised access. Contact Us if you need any assistance.

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12.

What shall I do if I have forgotten my CIMB Clicks ID or password?
  Should you forget your CIMB Clicks ID, you may click here to recover your ID. If you have forgotten your CIMB Clicks password, you may click download and mail the completed CIMB Clicks Internet Banking Service Request form to us. The Bank will send you an Activation Code via mail within 5 business days.

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13. Who can I call for information or technical support relating to CIMB Clicks?
 

Click here for the various contact points.

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