Frequently Asked Questions
CIMB Clicks Online Security
CIMB Clicks Security Device
 
1. What is CIMB Clicks Internet Banking Security Device?
2. What is the difference between the new Security Device and the existing SMS-OTP authentication?
3. How would the Security Device impact me? Will I still be able to use SMS-OTP with the availability of the Security Device?
4. My friend/relative was informed that they will receive a new Security Device by 31 December 2012 but I received a letter to request for one by calling CIMB At-Your-Service or visit the branches. Why is this so?
5. Can the New Security Device be sent to an overseas address?
6. Do I need to pay for the Security Device?
7. How do I request for the Security Device?
8. How do I start using the Security Device?
9. Is there an expiry date for activation after I receive the Security Device?
10. What is the life span of the Security Device?
11. How do I replace the Security Device in the event that it is damaged or the battery is low?
12. What should I do if I lose the Security Device?
13. Is there a replacement fee for the Security Device?
14. How do I use the new Security Device?
15. When do I need my Security Device?
 
 
1. What is CIMB Clicks Internet Banking Security Device?
 

Security Device is to provide you with additional security when using CIMB Clicks Internet Banking. With added security features, the Security Device provides greater protection against online fraudulent transactions. This is part of an industry-wide effort to enhance online banking security.

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2. What is the difference between the new Security Device and the existing SMS-OTP authentication?
  In addition to generating a random One-Time-Password (OTP) similar to your existing SMS-OTP, the Security Device provides you enhanced protection against online fraudulent transactions by generating an OTP that is unique to the transaction information. This prevents any unauthorised transactions from being performed via Clicks Internet Banking.

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3. How would the Security Device impact me? Will I still be able to use SMS-OTP with the availability of the Security Device?
  You may continue to use your existing SMS-OTP for all transactions till 31 December 2012.

With effect from 1 January 2013, you can continue to use your existing SMS-OTP to login to Clicks Internet Banking. However, you will require the Security Device to perform certain transactions such as listed below:
  1. Add new Funds Transfer beneficiaries as “Favourite” accounts
  2. Add new Bill Payment payees as “Favourite” accounts
  3. Perform Funds Transfer or Bill Payments to “Non-Favourite” accounts
  4. Perform Telegraphic Transfers
  5. Change Clicks Internet Banking Daily Limits
  6. Change Email Address or Mobile Number to receive Transaction Alerts

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4. My friend/relative was informed that they will receive a new Security Device by 31 December 2012 but I received a letter to request for one by calling CIMB At-Your-Service or visit the branches. Why is this so?
  The new Security Device will be issued to existing customers who have used Clicks Internet Banking between 1 December 2011 to 30 November 2012. This group of customers will be notified via SMS and receive the Security Device by 31 December 2012.

For existing customers who did not receive the Security Device, you can continue to use your existing SMS-One Time Password (OTP) to access Clicks Internet Banking. However if you wish to perform any of the transactions listed in Question 3, you can request for one via the below channels:
  • Call CIMB At-Your-Service hotline at (+65) 6333 7777 (Mondays to Sundays, between 9.00 am to 9.00 pm)
  • Mail us a completed Clicks Service Request Form
  • At our CIMB Branches

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5. Can the New Security Device be sent to an overseas address?
  Yes. It can be sent to your mailing address even if it is an overseas address.

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6. Do I need to pay for the Security Device?
 

No, there will be no charge for the first issuance of the Security Device.

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7. How do I request for the Security Device?
  We have stopped issuing Security Devices automatically after the launch of Digital Token in May 2019. You may setup your Digital Token by downloading the latest Clicks Mobile Banking app and tap on the Digital Token icon at the pre-login page.

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8. How do I start using the Security Device?
  You are required to activate the Security Device before you can start using it. The device can be activated via the following options:

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9. Is there an expiry date for activation after I receive the Security Device?
  No, there is no expiry date to activate your Security Device. However, with effect from 1 January 2013, the Security Device would be required whenever you need to perform any of the transactions listed in Question 3.

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10. What is the life span of the Security Device?
  Each Security Device is estimated to have a life span of approximately 3-5 years. This is dependent on the frequency of usage and treatment of the Security Device.

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11. How do I replace the Security Device in the event that it is damaged or the battery is low?
  Please switch to Digital Token as it is more convenient and user friendly as we have stopped auto-issuance of Security Devices since May 2019.

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12. What should I do if I lose the Security Device?
  You may call CIMB At-Your-Service hotline at (+65) 6333 7777 (Mondays to Sundays, between 9.00am to 9.00pm) immediately to deactivate the Security Device to prevent any unauthorised online transactions.

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13. Is there a replacement fee for the Security Device?
  Yes, there will be a replacement fee of S$20 if it is lost or damaged.

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14. How do I use the new Security Device?
  Below illustration provides an overview of the different functions required for the key online transactions

security_device_guide

* Instructions to key in the Transaction-related information for “Sign 1” and “Sign 2” functions will be provided during your transaction on Clicks Internet Banking.

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15. When do I need my Security Device?
  You will require the Security Device to perform high risk transactions such as those listed below:
  1. Add new Funds Transfer beneficiaries as “Favourite” accounts
  2. Add new Bill Payment payees as “Favourite” accounts
  3. Perform Funds Transfer or Bill Payments to “Non-Favourite” accounts
  4. Perform Telegraphic Transfers
  5. Change Clicks Internet Banking Daily Limits
  6. Change Email Address or Mobile Number to receive Transaction Alerts
If you are a frequent traveler, we also encourage you to bring along your Security Device while travelling to meet your internet banking needs. Alternatively, please switch to Digital Token as it is usable even when internet data is not available.

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